Return & Refund Policy

At Loomlightofficials, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return or exchange within 7 days of receiving your order if:

• The item is damaged, defective, or incorrect.

• The item is unused, unworn, unwashed, and in its original condition.

• All original tags and packaging are intact.

• You can provide your order number or proof of purchase.

Non-Returnable Items

The following items are not eligible for return or refund:

• Products purchased during sales, clearance, or promotional campaigns.

• Items that have been worn, washed, altered, or damaged after delivery.

• Products without original tags or packaging.

• Returns requested after 7 days of delivery.

Size Exchange

If you receive the wrong size or wish to exchange for another available size, please contact our support team within 7 days of receiving your order. Size exchanges are subject to stock availability.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos of the item and packaging. After verification, we will arrange a replacement or issue a refund where applicable.

Refund Process

Once your returned item is received and inspected, we will notify you of the approval status.

If approved, your refund will be processed within 7–10 business days through your original payment method or via bank transfer for Cash on Delivery (COD) orders.

Shipping charges are non-refundable unless the return is due to our error.

Return Shipping

• If the return is due to a damaged, defective, or incorrect item, Loomlightofficials will cover the return shipping costs.

• If the return is requested for any other eligible reason, the customer is responsible for the return shipping charges.

How to Request a Return

To initiate a return or exchange, please contact our customer support with:

• Your Order Number

• Full Name

• Contact Number

• Reason for Return

• Photos (if the item is damaged or incorrect)

Our support team will guide you through the return process.

Order Cancellation

Orders may be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled and must follow the return policy outlined above.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact our customer support team. We are always happy to assist you.